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Terms, refunds & privacy
Last updated [date]
Who we are
The Mood Edit is an online interior design service operated by [legal name], [trade licence or freelance permit no.], [address], Dubai, United Arab Emirates. Contact: hello@themoodeditstudio.com.
1. The service
Each eDesign package covers one room and includes the items listed on the package at the time you book. We deliver your design digitally within the stated number of working days, counted from the day we receive your completed intake form.
2. Your measurements and photos
Your design is based on the measurements, photos and information you send us. Please check them carefully. Before you buy or install anything, confirm the dimensions in your own space. We are not responsible for errors that come from incorrect information.
3. Payment
Prices are in UAE dirhams and are paid in full when you book, by card through our payment provider, Stripe. We never see or store your card details.
4. Revisions
Each package includes [one] round of revisions, requested within [14] days of delivery. Further revisions are charged at [AED X].
5. Cancellations and refunds
You can cancel for a full refund until you submit your intake form. Once you submit it and work on your design begins, payments are non-refundable. If we cannot deliver your design, we will refund you in full. Refunds go back to the card you paid with.
6. Products from other retailers
Your design may recommend products sold by other retailers. Prices, stock, delivery and quality are the responsibility of those retailers.
7. Use of the design
Your design is for your own use in the room it was created for. We may show images of the design in our portfolio [only with your permission], without your name or address.
8. Our responsibility
Our designs are styling advice. We do not carry out building, electrical or structural work, and we do not install products. Our total liability for any booking is limited to the fee you paid for it.
9. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
Privacy
We collect your name, email address, phone number, and the room photos, measurements and preferences you send us. We use them only to deliver your design and to contact you about your booking.
Payments are handled by Stripe, which processes your card details under its own privacy policy. Booking forms are handled by [form provider].
We keep your information for [2 years] after your project, then delete it. To see, correct or delete what we hold about you, email hello@themoodeditstudio.com.